Important Holiday Information

PASSPORTS
A full 10-year passport is required for all holidays featured on this website.. Application Forms may be obtained from most major Post Offices. At the time of going to press, UK passport holders do not require a visa for any destination within this website. Holders of passports other than UK should check with the Greek Embassy or Consulate regarding visa requirements.

Please note that the Passport Offices no longer offer a same day or 24 hour service anymore, so please allow up to 4 weeks if applying for a passport for the first time or renewing an existing passport.

IT IS YOUR RESPONSIBILITY TO BE IN POSSESSION OF A VALID PASSPORT AND ANY VISA IF REQUIRED

HEALTH AND SAFETY ABROAD
Children and Safety - please ensure that children are supervised at all times. Remember, when crossing roads, traffic is flowing in the opposite direction to which they used. Do not allow children to go out of their depth when swimming whether in the sea or a pool, and always check the local warning system on beaches, and it is always advisable to know where the nearest first aid post, doctor or hospital is situated. At the time of going to press, no vaccinations were necessary for any destination on this website for people resident in the UK. It is wise though, to check with your doctor for any changes in regulations.

INSURANCE
Woody Travel (Greek Islands Travel) requires all passengers to be insured to a reasonable level of cover

PACKING
The standard baggage allowance is 20kg and 5kgs for your hand luggage. (Although, we do recommend that you do check before departure as this has been changing frequently in recent months). Infants - less than 2 years of age do not have a baggage allowance. If you exceed your allowance, charges may be imposed by the airline. The following should not be packed in your suitcase; Passports, Vaccination Certificates (if required), Flight Tickets, Insurance Certificates, Travellers Cheques and Currency, Medication, Driving License, Electrical Items, Uncooked Food, matches. Security regulations stipulate that electrical items such as hairdryers, shavers, clocks, photographic equipment, personal stereos etc, must be packed in your hand luggage. You will be asked to confirm this at the check in desk. IF IN DOUBT, ASK!

THE FOLLOWING ITEMS MUST NOT BE TAKEN INTO THE AIRCRAFT
Explosives, Compressed Gases, Live Ammunition, Irrigating and radioactive materials, Flammable liquids and solids.

WHAT IS INCLUDED IN THE PRICE
Accommodation and meal arrangements in accommodation as confirmed, Car Hire where indicated, Services of our resort representative and/or local agents where available.

OUR PRICES DO NOT INCLUDE
International Scheduled or Charter Flights, UK Airport Car Parking or pre-departure overnight Hotel, Holiday Insurance, Additional Hotel Charges that are not indicated on the web site and price list.

SPECIAL REQUESTS
If you have any special requests please indicate so at the time of booking and we will pass these on to the accommodation / hotel concerned. If you require such requests to be a condition of your acceptance of this holiday and in variation to this contract, this will only be accepted if you receive written confirmation from us that the requests have been fulfilled. Otherwise, any such requests, as we do not fulfil them directly, cannot be guaranteed as part of this contract. Such requests will be shown on your confirmation invoice, but such comment will not indicate that your request is guaranteed.

PRICE GUARANTEE
Whilst we reserve the right to increase or decrease our prices at any time before you book, once your booking is confirmed, the price of your holiday is fully guaranteed and will not be subject to any surcharges. However, should the UK Government or other regulatory body introduce a levy for increased financial failure during the validity of this web site, we reserve the right to pass on the cost of the levy outside the terms of this price guarantee.

YOUR OUTWARD JOURNEY
Please check in for your flight approximately 2 hours before departure.

UPON ARRIVAL AT YOUR DESTINATION
On your arrival at the destination airport, you will be met either by your transfer vehicle (taxi) or if you are hiring a car, the car hire company representative will be waiting for you. For Clients who have organised their own Transfers or Car Hire we will provide directions on how to reach your accommodation or a meeting point with our local agent who will then escort you to the property. Transfer times may vary due to route taken, traffic and weather. It is your responsibility to ensure that you have your entire luggage and that it is loaded into the transfer vehicle correctly. In the unlikely event of your luggage being damaged or mislaid on the flight you must inform the airlines immediately and they will help you complete a Property Irregularity Report and Customs Declaration Form. THIS MUST BE DONE BEFORE YOU LEAVE THE AIRPORT OTHERWISE ANY CLAIM YOU MAKE WILL BE INVALID.

OTHER INFORMATION
Accommodation - most rooms are twin bedded except where stated, but many will take an extra bed, but please remember this will take up space. The extra beds are often foldaway sofa beds.

Prices are based on a per unit per week basis, and not on the number occupying. Minimum Stay is 3 nights or during the peak seasons of July - August, 7 nights.

We recommend that for all accommodations that you take your own beach towels.

Hotel Meal Arrangements - Breakfasts are mainly buffet style (cereals, juice, cheeses and cold meats). For clients who require special dietary needs, hoteliers may charge a supplement payable locally.

LOCAL CUSTOMS AND LAWS
Drinking and Driving - we strongly advise you check in your resort, in general you cannot hire a car until you are 21, and we strongly advise against the hiring of scooters and motorbikes, but if you do, insist on a protective helmet. Very strict penalties are in operation for drink/driving offences, so if you want to be able to come home as planned, DON'T DO IT!

Taxis in Greece are cheap and plentiful.

FAIR TRADING AGREEMENT

1. If we change your booking - it is unlikely we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do so at any time. Most of these changes are minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as is reasonably possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to Force Majeure (see below) you will have the choice of either accepting the change of arrangements, purchasing another holiday from us, or cancelling your holiday with a refund of all monies paid. In all circumstances we will pay compensation as detailed below.

A major change comprises of the following:

• Stay in resort reduced by over 12 hours

• Change to a different resort

• Change of accommodation to a lower rating

FORCE MAJEURE:
Compensation payments do not apply to cancellation or changes caused by reasons of war, riots, civil strife, terrorist activity, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, airport closures, adverse weather conditions and similar events beyond our control.

2. If we cancel your holiday - We reserve the right in any circumstances to cancel your holiday. However in no case will we cancel your holiday within 6 weeks of departure except for reasons of force majeur or failure on your part to pay the final balance of your holiday. In circumstances were we are unable to provide the holiday booked, we will return all monies paid, or offer you an alternative holiday of similar value. If cancellation occurs within four weeks of departure, compensation will be paid in the scale of paragraph 1.

3. Our responsibility - we accept responsibility for ensuring the holiday which you book with us is supplied as described on the web site and services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the act and/or omissions of our employees, agents and suppliers save where they led to death, injury or illness except as provided in the paragraph Personal Injury (I) below.
In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by the international conventions.

4. Personal Injury (i) - We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub - contractors (other than air or sea carriers performing domestic, internal or international carriage of whatsoever kind) whilst acting within the scope of, or in the course of their employment. We will accordingly pay to our clients such damages as might have been claimed in respect of death, injury or illness caused by negligence, as accepted under English Law, of our employees, agents or suppliers contracted or sub-contracted by us to provide any part arrangements for your holiday.

5. Personal Injury (ii) - If any clients suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall at our discretion offer advice, guidance and assistance to help in resolving any claim you may have against a third party, provided that we are advised within 45 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and is subject to your undertaking to assign costs recovered or benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5000 in total. This is on condition that you make an insurance claim under the legal expenses section of your insurance cover in respect of legal fees incurred abroad for that purpose, and that you produce to us confirmation from the insurance company of receipt of your notification to them of your claim.

6. Complaints - In the unlikely event of there being something not to your liking whilst you are on holiday that is in our direct control, you must report it immediately to our local agent. This will give the local agent an opportunity to correct the matter so that it does not spoil your holiday. Unless there is a valid reason why you should fail to report your complaint to our agent then we shall not consider ourselves to be liable in respect of complaints, which were not registered in the resort. Your holiday enjoyment is our prime consideration. If the matter cannot be resolved locally, your agent will ask you to put your complaint in writing. This must be forwarded to our office within 28 days of the completion of your holiday. We will not accept liability for complaints received outside this period.

7. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

YOUR COMMITMENT TO US

1. When you make your booking you must complete a booking form accepting on behalf of your party the terms of these conditions and pay a deposit of £100 (non refundable) per accommodation.

2. You must pay the balance to us at least 8 weeks before departure. If the balance is not paid by that time, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out below.

3. If, after our confirmation has been issued, you wish to transfer to a different holiday, change departure date, or alter any detail of your booking, we will do our utmost to make the change, provided that notification is received at our offices from the person who signed the booking form at least 6 weeks before departure. This must be accompanied by a payment of £25 to cover our administration costs. Any alteration within 4 weeks of departure will be subject to the cancellation charges set out below.

4. Should you or any member of your party be forced to cancel your holiday once it has been accepted, a valid cancellation can only be made if you give written instructions directly to us. The person who made the booking form must sign the instructions. The effective date for cancellation will be the date we received your written instructions at our offices. If you cancel, a cancellation charge (being agreed to cover our administration costs and estimated loss) calculated on the scale set out below becomes payable by you as the signatory of the booking form. Insurance premiums are not refundable.

Note: if the reason for cancellation is covered under the terms of insurance you may be able to reclaim these charges

5. All furnishings and other items within your holiday property must be left clean, and in perfect condition. Clients will be held responsible for any items missing or damaged, and will be charged accordingly upon their return.